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PLACING AN ORDER
You can order online through our secure shopping system with complete confidence
or, if you prefer,
by telephone: 01369 702718
At the checkout you can choose the payment method you prefer. Either pay online
by credit/debit card, or choose from the options available in the drop down box
to either send your credit card details separately, or send us a cheque.
You will receive an order confirmation by email.
If you would like to order by post, either using a cheque or your credit card,
please click here and
print our order form.
DELIVERY
We normally despatch your order the day after receipt, although
there are certain times such as holidays when there
may be a small delay. If any delay occurs we will email you to
advise when your order will be sent.
Delivery is by
First Class post and should reach you the day after posting.
Framed Prints by Parcel Post which will arrive 3 - 5 days after
posting.
Unframed prints are packed in a strong postal tube and framed prints
in a strong box. Both of these are too large for a normal
letterbox so if you are out at the time of delivery you may receive
a card from your postman advising that the items are being held at
your local sorting office. If you have any special delivery
instructions please type them into the "Additional Information" box
on the checkout page.
If your order is urgent please feel free to telephone us beforehand
to check availability and advise us of your requirements.
If necessary we can arrange a guaranteed service at extra cost.
CONFIRMATION
You will find an order number and receipt at
the end of the checkout process. Our payment service provider also
displays
a confirmation of the transaction details that
you can print. Please note that your credit card payment will be to
NEIL J BARLOW.
We will send an email confirming receipt of
your order and another advising that your order has been sent.
Please note that if your purchase is a gift to
someone who shares your email address, these emails are automatic and
you may not be able to keep your purchase a
secret.
PAYMENT
We accept credit card payments in pounds
sterling, euros, and USD. Payments by cheque in sterling only.
Credit card payments are handled for us by
Worldpay and you are transferred to the secure Worldpay server before
entering your credit or debit card details.
If you prefer to pay by cheque please
click here
and print our order form.
OUR GUARANTEE
The most important people to us are our
customers and we will do everything possible to solve any problems
that arise with your order.
If goods are damaged in transit please advise
us immediately on receipt and return them within thirty days for
replacement or full refund (your Choice). We may need to ask you for
information which will help us with any insurance claim we may make
with the carriers.
If goods are unacceptable to you for any other reason you may return
them for full refund (but not postage costs) within thirty days so
long as we receive them in "as new" condition. Please advise us before
returning goods so that we know to expect them.
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